A: Orders placed by 12 Noon EST will ship same-day. Most orders placed after the 12 Noon EST deadline will ship the next business day.

Keep in mind that weekends and holidays are not considered business days by PinkCherry, or our shipping partners.

A: Delivery times depend on your location. Proceed to checkout and continue to the shipping method to see the delivery date. Next day delivery is available in most of Ontario and Quebec. Order by 12 Noon EST for same day fulfillment. Keep in mind that weekends and holidays are not considered business days by PinkCherry, or our shipping partners. Please refer to the promised delivery date for accurate date delivery.

Please refer to our promised delivery date during checkout.

Currently PinkCherry is continuing to ship packages ordered before 12 Noon EST.

During peak sale and holiday periods from Dec 20th to Dec 29th, additional processing time may be required, please refer to the deadlines below, to ensure your order arrives before Christmas.

Shipping Method	Timeline	Holiday Deadline
Standard Shipping	7-10 Business Days	December 14th, 2023 by 12 Noon EST
Fast Shipping	3-7 Business Days	December 18th, 2023 by 12 Noon EST
Fastest Shipping	1-2 Business Days	December 20th, 2023 by 12 Noon EST

A: "Discreet shipping and billing is important to me. How will my order look when it arrives and what will show up on my credit card?"

Discreet shipping is important to many of us. The shipping label will simply read Customer Service. Below is a sample of an order ready to be shipped. Some orders may be packaged in bubble mailers. Your credit card or Paypal account will be charged under the name TBMBM Inc. which is our parent company.

A: Standard shipping is free for orders over $59+ (before tax and after the coupon code is applied) otherwise the cost is just $9.99. If you need your order faster than the standard promised delivery date, you will be provided with other promise delivery dates to choose from. The cost of faster shipping will be determined based on the delivery date you choose.

For items delivered to remote areas, there may be an additional charge. Please refer to the shipping estimate at checkout for the final price.

A: We ship via Canada Post, T-Force, and UPS. Once the order is processed an invoice will be sent to you. The tracking link can be found at the bottom of the invoice.

A: PinkCherry Canada offers you the best price for sex toys on the Internet. Our 110% guarantee gives you back 110% of the difference if you find a lower price. For example, if the price difference was $10.00, you will receive the $10.00 off the price of the item plus another $1.00. Please note that the 110% guarantee only applies to in-stock items of the same model number from an authorized Canadian retailer. If you find a lower price please contact us (Mon-Fri 9am-4:30pm EST).

A: Should you find a better price on anything you have purchased from PinkCherry Canada within 33 days of placing an order, please email cs@pinkcherry.ca with the website where you found the better price (must be an authorized Canadian retailer).

We will MATCH the price and refund you the difference.

A: Because of the intimate nature of the items we sell, we are unable to return or exchange purchased toys and products unless defective. This is for the health, safety and peace of mind of our customers.

Any item that is designed to come into contact with any body part or fluid is non-returnable and non-resalable. Once these items leave our warehouse, they are considered used, and therefore cannot be returned.

This includes, but is not limited to:

• Vibrators And Dildos
• Douche/Enema Kits
• Anal Toys, Beads And Plugs
• Cock And Ball Devices, Cock Rings And Cock Sleeves
• Gags And Ropes
• Lingerie And Men's Wear

Lubes, massage oils, condoms, and body paints are also not returnable.

If an item is found to be defective within 30 days of purchase, we will replace it with the same item. Please contact us to let us know of the issue. We will then issue a Return Merchandise Authorization number (RMA) via email which will provide instructions on getting the product back to us. A RETURN AUTHORIZATION NUMBER MUST ACCOMPANY ANY RETURN IN ORDER FOR IT TO BE PROCESSED. We will not accept any return without one. When emailing about a defect, please state the following information, your order number, found in the top right hand corner of your invoice OR your web confirmation number along with your name and the nature of the defect. Once the defective item is received back into our warehouse (the customer will be responsible for the cost of shipping the item back to us), we will promptly ship a new replacement to you free of charge once the return is received and processed. Any item returned must have ALL original parts and packaging, batteries if applicable, cords, controls, blank warranty cards, instructions etc.

A: Unfortunately we are unable to cancel your order once it has been processed. If you no longer wish to receive the order we suggest you mark the package Return to Sender and refuse the order at the time of delivery. You can also bring the unopened package back to the carrier and advise them you are refusing the delivery.

All orders are considered used once the shipping box is opened and will not be accepted back by our warehouse. Please make sure the shipping box remains sealed.